Shipping and Returns

Welcome to our store! We are a new online store based in Long Beach, California, and we're excited to share our products with you.

As we grow, we appreciate your patience and understanding regarding our shipping process.

• Shipping Location: All items are shipped directly from Long Beach, California (90802)

• Processing Time: Please allow 3-5 business days for your order to be processed and shipped.

• Shipping Rates: Shipping rates are calculated at checkout based on your location and the size/weight of your order.

• Delivery Time: Delivery times vary depending on your location. Generally, domestic orders should arrive within 5-7 business days after shipment. For international orders, please allow 10-15 business days.

• Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.

Return Policy
Last Updated: Dec-1-2024

At The Cutrate.us,
we aim to ensure your satisfaction with every purchase. If you are not
completely satisfied with your order, our return policy outlines how we
can assist you.

Eligibility for Returns

We accept returns for most items within 30 days of the delivery date, provided the following conditions are met:

The item is unused, and in its original condition.

The item includes all original tags, packaging, and accessories (if applicable).

Hard parts must be uninstalled, free of damage, and in their original packaging.

Non-Returnable Items:
The following items are not eligible for return:

Final sale items or clearance items.

Gift cards.

Custom or personalized items.

Items damaged due to improper use or installation.

Return Process

To initiate a return:

Contact us at thecutratestore@gmail.com with your order number and reason for the return.

Wait for a return authorization (RA) number. Returns without an RA number may not be processed.

Ship the
item back to us using the address provided in the return instructions.
Customers are responsible for return shipping costs unless the return is
due to a defect or an error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 7-10 business days.

Partial refunds
may be granted for items that show signs of use, are missing
components, or are returned outside the 30-day window (subject to our
discretion).

Exchanges

We currently do not offer direct exchanges. To exchange an item, please:

Return the original item following the steps above.

Place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at thecutratestore@gmail.com with your order number and photos of the damage. We will arrange for a replacement or a refund, including shipping costs.

Shipping Costs

Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error or a defective product.

Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

For questions or assistance with your return, contact us at:
Email: thecutratestore@gmail.com